1. What are Hyderabadbazaar.com deals with? |
Hyderababbazaar.com is an online gift portal deals in sending the gifts through out India with its wide range of network services and quality products. |
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| 2.How can I register on the site? |
Please click on the New Users to get registered on the site. |
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3.Can I change my password and update my account details at any time? |
Yes, you can change your password and update your account details by clicking on Edit personal details after you login |
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4.Is it compulsory to get register for placing an Order? |
It is not compulsory to get register to place an order on our site. You need to give details like your full name and email id at the final order form |
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5.Can I place an order with only recipient contact no.? |
Yes you can place an order with only recipient contact no. in case if you don’t have address details. We will call your recipient and deliver your order accordingly and the same will be intimated to you through email |
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6.Can I place an order through phone or fax? |
Sorry, we are not accepting any order at present through phone or fax. |
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7.How do I know that my order is placed successfully at your site? |
After you place an order at our site, an automated email will be sent to you, from which you can know the order details. |
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8.Can I place an order for the gift that is not there at your site? |
Yes you can ask for any gift that is not there at our site. You need to place an order through our customized orders section or through live help. Specifications about the product can be given through email or using live help. |
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9.How to track my Orders? |
You need to just login into your account and can get the details either by clicking on Track My Order for a specific order or by View Order history for all Order which are placed on the site. |
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10.How many days in advance should I need to place an order? |
We need just 24 hrs in advance notice for perishable items like flowers, cakes, sweets etc. and for non- perishable items at least 2 to 3 working days. Even we can arrange on the same day basing on the availability. Please check for it through live help, by Email or through phone. |
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11.Do I am going to be charged in US Dollars for my order, if I stay in other countries than US? |
No, you will not be charged in US Dollars. Though the prices shown are in US Dollars but you will be charged in your local currency equivalent to the value mentioned in US$. The prices are calculated automatically as per the prevailing $ rate into your local currency. |
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12. Can I pay through Check/ DD/ Cash for the order? |
You can pay only through Cash in case if you do not hold any card or facing any problem using it, at our nearest branches. |
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13. Can I request for a Digital Photo of the recipient? |
Photo Feature is a free complimentary option from our site. It is subjected to the acceptance and availability of the recipients at the time of the delivery. Soft copy of the photo will be uploaded to the account within 48hours after the delivery of the order. |
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14. Are the items are delivered as per the display on the website? |
We deliver the similar items which are show on the website. But there may be slight variation for perishable items like cake, flowers, sweets etc. because makers differ from place to place. |
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15. What if you won’t deliver or deliver late? |
Orders will be processed smoothly if you give adequate time. In case there is any delay because of unforeseen conditions like riots, transportation strikes etc and the situations which are beyond our control like address not found or the recipient availability etc. the same will be intimated to you through email and will be cooperative till the order is delivered to the destination. |
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16.What is the mode of delivery? |
All the deliveries are made in person only to see to that our customers are full-pledged satisfied with our service |
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17.Is it possible to deliver Gifts as surprise? |
Yes, we can deliver gifts as surprise if it is mentioned in the shipping instructions. But we need to have correct information about landmarks and the working contact numbers of the recipients. In case if the recipients are not available at the time of delivery gifts will be handed out to the family members. |
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18. How secure is the personal information / recipient’s details / Order details/ Credit card info.? |
You can completely relay on us in sharing personal information / recipient’s details / Order details/ Credit card info. We adopt latest version of SSL3 technology to encrypt your credit card details and the personal info. will not be shared with any one except in processing the order to your recipients. |
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19. Where can I register my complaints? |
If you are not satisfied with our services or any other issues you can just drop a mail at support@hyderabadbazaar.com. |
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20. What is Refund policy? |
We try with our heart and soul to get completely satisfied with our services and to meet their expectations. We have framed our Refund policy to address Customer Grievances. |
| Damaged or Wrongly Shipped Items: |
Non-Perishable: In case of damaged or wrongly shipped items, the request for exchange should be submitted within 3 days of the delivery date. These items can be Replaced if the customer wishes to do so, or refund is made, if such instance is notified within 3 days of delivery date. |
Perishable Items: In case of perishable items like cakes, flowers, chocolates and sweets redelivery of the same item is done if they are wrongly shipped / damaged during the delivery of the order. |
| Refund against non-delivery : |
Non-Perishable Items: In case of missed/non-delivery of non-perishable items, due to the Non-Availability of the recipient, the order will be repeated once more after the stipulated day. If the item cannot be delivered after 2 attempts, then the refund for the same will be made after deducting the delivery charges. |
Perishable Items: For delivery of cakes, flowers, Ice Creams, fruits and sweets the delivery of items will be attempted only once. Being perishable in nature, there will be no refund against such items. |
Refund against cancelled orders:
Refund will be made only against approved cancelled orders, I,e a cancellation which has been notified to us, and has approved by us. Cancellation should be informed minimum of 24 hours in advance of delivery Date. However, Approval of Cancellation is subjected to our acceptance for cancellation. |
Partial-Refunds:
Partial Refunds will be made in case of multiple goods being ordered and one/few items amongst that list is/are not delivered. In such cases, customers get refund only against non-executed deliveries. |
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21. Is Exchange / Cancellation of the order is possible? |
We want our customers to be completely satisfied with our services and the products offered at our site. They are procured from the reputed vendors. How ever Exchange is possible only in case of Sarees if it is intimated to us through mail/ contact no. within 24 hrs after delivery. Please do not disturb the fold of the fabric. In case of Electronic items, mobiles etc. exchange will not be possible once the seal / packing is open. |
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22. Disputes related to hyderabadbazaar.com are subjected to which Jurisdiction? |
All disputes related to hyderabadbazaar.com shall be subjected to the Jurisdiction of Hyderabad, Andhra Pradesh courts only. |
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